Service/Scheduling Coordinator

Administration & Support Services

Company Overview: Since 1982, we’ve built a reputation of integrity as the industry leader in customer service and total customer satisfaction. From our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our products simply offer the best value in the industry.
Website: www.closetsbydesign.com

Location:
60 Three Tun Road
Malvern, PA 19355

Job Description:

The Service/Scheduling Coordinator works closely with the Installation team to ensure the brand is being represented appropriately across all platforms. This role works closely with the Installation Manager, Operations Coordinator, Installation and Production departments in ensuring client satisfaction before, during, and after Install.

Client Communications:

- Performs pre-install calls through numerous communication methods to confirm job-site readiness, material lead time, and installer availability adjusting schedule as necessary.

- Coordinates job site visits as necessary.

- Influence customer satisfaction and sales growth by creating an experience for our customers that exceeds expectations in professionalism, helpfulness and ease of doing business with us.

- Schedules service appointments for warranty and post-installation customer concerns.

Administrative:

- Engage in daily meetings with Installation Team to discuss training, services, safety, etc.

- Periodically review van safety reports to ensure safe van usage.

- Processes Post-Install folders, remedying incomplete services.

- Scheduling installation dates for newly sold contracts based on a certain criteria.

- Schedule appropriate skill level personnel based on installation requirements to minimize labor cost and maximize revenue.

- Perform daily reminder calls through numerous communication methods for upcoming installations 1-3 days in advance.

- Daily review of Schedule to adjust for cancellations and or rescheduling.

Inter-Office Collaboration:

- Assists the installation team in early identification and formulation of a recovery plan as needed.

- Frequent communication with Installation and Production teams to obtain the correct information on logistics of the arrival of all material.

- Frequent one-on-one contact with customers, sales team, vendors and all internal departments to oversee efficiency of the scheduling of installs and Services.

Job Requirements:

Job Qualifications

- The ability to work quickly, accurately and independently.

- Verbal and written communication skills, via phone, email and text in a professional and efficient manner.

- Foundational knowledge of Microsoft Office Suite.

- Proven outstanding customer service skills.

- Comfortable working in a fast, high paced, team-oriented environment.

Job Type: Full-time

Pay: From $24.00 per hour

To Apply for this position:

Please send a resume to

Charles Waterman